one's work environment
Citibank places great importance on the working environment and health of its employees. This includes providing fitness and medical equipment in the office, health education programs tailored to local characteristics, an online flextime work system, proposals for flextime work to executives and personnel cost divisions, childcare services in the U.S. and Europe, and care services for elderly employees.
Pace of work
The pace of work at Citi Bank varies from workplace to workplace. In Hong Kong, employees are relatively less stressed because of the well-developed labor unions, and the rhythm of work is normal, with occasional overtime. There is usually no overtime on weekends. In departments with quotas, the pace varies depending on how well quotas are met; those who meet their quotas leave the office on time, while those who do not work overtime. In the retail department, employees hold morning and evening meetings to review the market and business performance.
employee training
Citibank places a high value on employee training and learning and provides employees with a wealth of learning desk meetings. Examples include daily morning meetings, market update emails, and the sharing of excellent colleagues and supervisors every lap. The bank also has strict compliance requirements and has a rigorous system in terms of recording sales processes, establishing corporate processes, and exhibiting products. The criteria for its promotion system for retail positions are clear and relatively relatively transparent in relation to indicators such as performance, customer growth, conformance, completion of risk control processes, and customer complaints.
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